1. Check membership information:
Name entered when signing up for membership in the app, date of birth, mobile phone number required value, which exactly matches the membership information registered in the program be sure to check.
2. Whether membership information matches:
Member information entered within the exbody program(name, date of birth, mobile phone number) please make sure that the information registered in the app is exactly the same.

※ If the number or letter is different even one digit, you can check the report in the app no.
※ This article is automatically translated by Yandex Translate.